Our goal is that you love your look - period. Guests may contact us within 3 days of their service(s) for any changes that they require. We do not offer refunds on services, but we are happy to make things right for you within 7 days of the original service. If you request/require an additional service to achieve your desired look - and you did not originally receive that service - you will be charged full price for the service.
We offer full exchanges on all products. If for any reason you are not satisfied with your new product we will exchange it for something that better suits your needs. Returns on hair care products will be given full credit towards the purchase of another product. Returns on hairdryer, curling and flat irons must happen within 14 days. Returned items must be in original box. We can not offer a return or exchange of custom ordered hair extensions.
With consideration of all our guests and our service providers, we have implemented a 24-hour cancellation policy. No call / no show reservations will be charged full price for the services and time reserved. If multiple no call/no shows are recorded in our system, you will need to prepay for your service when making appointments or be on a walk-in basis only.
We love our furry friends, however for everyone's safety please do not bring pets with you to your appointment. Service animals are welcome.